Privacy Policy
Last updated: July 14, 2026
MasterCraft Auto Repair & Collision ("we," "us," or "our"), located at 38-21 23rd Street, Long Island City, NY 11101, respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.
Information We Collect
- Contact information you provide through our website forms, by phone, or in person — such as your name, phone number, email address, and vehicle information.
- Service information related to your repair or estimate request, including descriptions and photos of vehicle damage you submit.
- Communications you send us, including emails, calls, and text messages.
How We Use Your Information
- To respond to estimate requests and provide auto repair and collision services.
- To communicate with you about appointments, estimates, repair status, and customer service matters.
- To send SMS text messages if you have opted in to receive them (see below).
- To comply with legal, insurance, and regulatory requirements.
SMS/Text Messaging Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt in to receive SMS text messages from MasterCraft Auto Repair & Collision (for example, by checking the SMS consent box on our website form or providing verbal consent during a phone call), we may send you messages related to your estimates, appointments, and repair status. Message frequency may vary. Message and data rates may apply.
- Reply STOP at any time to opt out of further messaging.
- Reply HELP for assistance, or contact us at (718) 578-4563 or shop@mastercraftautony.com.
- Consent to receive SMS messages is optional and is not a condition of purchasing any goods or services.
Sharing of Information
We do not sell your personal information. We may share information only as needed to provide our services (for example, with insurance companies when handling a claim you initiate), to comply with the law, or to protect our legal rights. As stated above, mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.
Data Security & Retention
We take reasonable measures to protect the information you provide and retain it only as long as needed for the purposes described in this policy or as required by law.
Your Choices
You may opt out of SMS messages at any time by replying STOP. You may also contact us to request access to, correction of, or deletion of your personal information.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the "Last updated" date above.
Contact Us
MasterCraft Auto Repair & Collision
38-21 23rd Street, Long Island City, NY 11101
Phone: (718) 578-4563
Email: shop@mastercraftautony.com